Choosing an Agent

A student guide to choosing an education agent

A good education agent will help you to:

1. Decide which destination is best for your study goals
2. Understand what course options are available
3. Identify institutions that meet your academic and lifestyle preferences
4. Apply to your chosen institutions
5. Gather and submit the documents you need for your visa
6. Prepare to come and study at a college or campus of your choice

We are required to conduct due diligence on all education agents prior to engaging their services. This ensures that the agencies meets our high standards of quality and integrity.

For a list of all approved representatives, please check the Find an Agent search.

Checklist

Use this checklist to identify good quality education agents:

• Do the agent offices/staff seem professional and friendly?
• Is the education agent listed on the global network of ICEF accredited agencies?
• If you know where you want to apply, is the education agent listed as an official representative on the college/campus website?
• What are other students saying about the education agent on social media?
  Note: Even the best agent can’t make everybody happy, but this will help you decide if they are right for you.

Remember, where and what you study is your decision

Education agents are there to help you make an informed decision. Not to decide for you. Be open to any ideas they may suggest but remain firm about what you want. If you believe that you are not receiving the best service, contact the college/campus you are applying to and ask them to investigate your complaint. Seek suggestions for an alternative approved education agent. Similarly, if you have had a good experience support other students by recommending them and providing reviews.

Your education agent should not offer to hold money, apply for or offer loans or make fee payments on your behalf. Please contact the college you are applying to if this occurs.